At Fudge and Crumbs Bakery, we pour our hearts into creating baked goods that not only taste extraordinary but also bring warmth to your table.
Please Understand: Due to the perishable nature of our offerings, we are unable to provide refunds or accept returns.
Here’s How We Address Your Concerns:
Though direct refunds and returns are not part of our policy, your satisfaction remains our core priority. Below are the pathways we have established to ensure your experience with us is always positive:
Order Cancellation
- Pre-Order Cancellations: If you need to cancel your order, we kindly ask that you do so at least 48 hours in advance. Given the care and preparation that goes into each order, cancellations made with less than 48 hours notice cannot be accommodated.
Order Discrepancies
- Incorrect Orders: In the rare event that you receive a product different from what you ordered, please contact us within 24 hours of pickup or delivery. We will strive to rectify the mistake promptly, ensuring you receive the correct item you ordered.
- Quality Concerns: We pride ourselves on the quality of our baked goods. If you are not satisfied with the quality of your purchase, please let us know within 24 hours of receipt. Provide us with your order details and a description of the issue. While a direct refund is not possible, we will do our utmost to address your concerns, which may include a replacement for the item in question or a credit for future use, depending on the circumstances.
ISSUES OR FAULTS
Our team will be more than happy to resolve any issues. Please email us within 24 hours of your delivery: 1) Picture showing fault 2) Order number. We review all complaints and may ask you to ship back the product to receive a refund. All refunds are subject to manager review.
Handling & Storage Instructions
To ensure the best experience with our bakery items, please follow the handling and storage instructions provided with your purchase. We cannot be responsible for products that are not stored or handled properly after they leave our bakery.
Custom Orders
All sales are final for custom orders, including but not limited to, custom-made brownies, personalized cookies, and special orders tailored to your specifications. We work closely with you during the design process to ensure your complete satisfaction before the order is finalized and prepared.
Feedback
We love hearing from you! Your feedback helps us to improve and continue delivering the delightful experiences you’ve come to expect from us. Please don’t hesitate to share your thoughts, suggestions, or concerns.
Contact Us
For any questions regarding our policy, to address concerns, or to provide feedback, please contact us at:
- Phone: +91-8607506060
- Email: fudgeandcrumbs@gmail.com
Thank you for choosing Fudge & Crumbs. We look forward to serving you and making your days a little sweeter!